Support

Get help from our expert engineers.

Do you have a paid plan and need support?

Send an email to , including your organization name and how we can help you.

To help us respond best to bug reports, please include:

  • Which software versions you are using
  • If the issue can be reproduced, what are the steps to reproduce it?
  • In case of a UI issue, any screenshots or screen recordings

Support policy
Basic

Best effort: no guarantee to resolution time

If issue is not reproducible or relates to a custom setup, please use Mender Hub

Professional

Best effort: the same support policy as Basic, but tickets are given higher priority

Enterprise

Service Level Agreement as defined in your support contract

Includes coverage hours, response times and target resolution times

For open source or trial users

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Mender Hub

Mender Hub is a forum where you can find help, ask technical questions and start discussions with our active and knowledgeable community.

Ask a question at Mender Hub