Support & services

Quick Start Package for Mender OTA implementation

We are providing a package to get users up and running with Mender's OTA solution which will include both software support and professional services (consulting) to ensure the seamless integration of Mender to your connected devices.

This is a discount of 35% off our list price and is available only until May 31st, 2017:

Quick Start Package: $7,500

  • Includes up to 40 billable hours of our consulting services, which in the majority of cases will complete the port of Mender to your custom board with the following requirements:
    • Yocto version of Morty or Krogoth
    • U-Boot as the primary bootloader (containing BOOTCOUNT feature; U-Boot v2014.07 or later)
    • boots from SD Card/eMMC
  • 6 month subscription of Mender software support for up to 300 devices with access to our support ticket system with a dedicated Mender contact

For different setups or needs in other areas described in our professional services section below, please contact us to discuss. We can provide you with an estimate based on the same Quick Start Package rate until May 31st, 2017.

Mender Software Support

The Mender management server and client is fully open source, and free to use and modify at your own discretion and risk, without any warranty.

For embedded products and devices that have strict uptime requirements or in development environments where fast problem-resolution is a priority, Mender offers subscription support in order to help you quickly resolve any questions or issues that arise. The subscription support offering provides you with:

  • Immediate contact with our knowledgeable team that built Mender
  • Service level agreements with guaranteed response and resolution times
  • Peace of mind when running production device fleets sensitive to issues that could cause device downtime
  • An opportunity to join our customer advisory board and help drive our future product roadmap

Pricing starts at $99/month for up to 100 devices, with per-device discounts available depending on your device fleet size and contract length.

Please contact us for a quote.

Professional Services

Mender provides professional services to get you off the ground with automated OTA updates quickly. Common services include:

  • Integrating the Mender client with your device, including patching of U-Boot, building u-boot-fw-utils and Yocto Project integration for your board
  • Design of the device partition layout for your device and application needs, including design for persistence of configuration
  • Guidance on deployment of the Mender management server (web application) for your environment, to ensure security, scale and high availability
  • Build out your test environment to ensure the Mender client and management server can be used to reliably verify updates before they are deployed to production
  • Integrate Mender with your continuous integration server (e.g. Jenkins, Bamboo, BuildBot)
  • General embedded Linux guidance

Pricing is $2,000/day plus any applicable travel/expenses.

To save on travel and expenses, professional services can be conducted remotely for services such as integrating the Mender client with your device and configuring the server to your environment.