Mender Troubleshoot Add-on

Securely resolve device issues in real time

Quickly assess, diagnose and fix issues directly and remotely.

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Key benefits

Deliver superior customer experiences

Resolve device issues live on the device, quickly diagnosing and applying fixes over the air. Run diagnostics, analyze system log files, transfer files, access local services, and restart the device
with ease.
 

Save time, reduce costs

Reduce the time to resolution per issue for your support team and meet SLAs. Avoid the cost of sending technicians onsite. Optimize operations with lower bandwidth requirements compared to VPN or SSH solutions.

Ensure security

End-to-end security is built in, ensuring each device can only be accessed by authorized users. Ensure security throughout with authentication, encryption, audit logs, zero open ports, and role-based access control.

Key features

Mender Troubleshoot

Mender
Open Source

Mender
Basic

Mender
Professional

Mender
Enterprise

Remote terminal

Secure real-time access to devices to quickly diagnose and fix issues. Watch the video

File transfer

Copy files to and from devices, to do deep analysis or quick updates.

Port forward

Forward a port to/via the device to test and connect to services.

Remote terminal session log

Replay the complete terminal session.
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Remote terminal audit log

See which users connected to devices, and when.
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Role-based access control

Limit which users can connect with given groups of devices.
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