Support

Get help from our experts

Do you have a paid Mender plan and need support?

Open a ticket at support.northern.tech, including your organization name and details of how we can help you.

support
Compare support plans

Find the level of support you need

Our Mender plans offer different levels of support. See what you are entitled to below, or contact sales to sign up to a plan.

Open source & free trial

Find help at Mender Hub.

Ask technical questions and start discussions with our active and knowledgeable community.

Mender Basic

Best effort: support provided based on our capacity - no guaranteed resolution time.

If issue is not reproducible or relates to a custom setup, please use Mender Hub.

Mender Professional

Best effort: the same support policy as Mender Basic, but tickets from Professional customers are given higher priority.

Mender Enterprise

Service Level Agreement as defined in your support contract.

Your agreement includes coverage hours, response times and target resolution time.

Submitting a ticket

Help us to help you!

In order for us to respond best to support tickets, please include:

  • Your organization name
  • Which software versions you are using
  • If the issue can be reproduced, what are the steps to reproduce it?
  • In case of a UI issue, any screenshots or screen recordings