Do you have a paid plan and need support?
Open a ticket at support.northern.tech, including your organization name and how we can help you.
To help us respond best to bug reports, please include:
- Which software versions you are using
- If the issue can be reproduced, what are the steps to reproduce it?
- In case of a UI issue, any screenshots or screen recordings
Best effort: support provided based on capacity - no guaranteed resolution time
If issue is not reproducible or relates to a custom setup, please use Mender Hub
Best effort: the same support policy as Basic, but tickets are given higher priority
Service Level Agreement as defined in your support contract
Includes coverage hours, response times and target resolution times
Find technical help at

Mender Hub is a forum where you can find help, ask technical questions and start discussions with our active and knowledgeable community.
Ask a question at Mender Hub