To help us respond best to bug reports, please include:
- Which software versions you are using
- If the issue can be reproduced, what are the steps to reproduce it?
- In case of a UI issue, any screenshots or screen recordings
Support policy
Basic
Best effort: support provided based on capacity - no guaranteed resolution time
If issue is not reproducible or relates to a custom setup, please use Mender Hub
Professional
Best effort: the same support policy as Basic, but tickets are given higher priority
Enterprise
Service Level Agreement as defined in your support contract
Includes coverage hours, response times and target resolution times
For open source or trial users
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