Support

Get help from our experts

Do you have a paid Mender plan and need support?

Submit a request at support.northern.tech, including your organization name and details of how we can help you.

Customer support
support
Compare support plans

Find the level of support you need

Our Mender plans offer different levels of support. See what you are entitled to below, or contact sales to sign up to a plan.

Open source

Find help at Mender Hub.

Ask technical questions and start discussions with our active and knowledgeable community.

Mender Basic

Best effort: support provided based on our capacity - no guaranteed resolution time.

If issue is not reproducible or relates to a custom setup, please use Mender Hub.

Mender Professional

Best effort: the same support policy as Mender Basic, but tickets from Professional customers are given higher priority.

Mender Enterprise

Service Level Agreement as defined in your support contract.

Your agreement includes coverage hours, response times and target resolution time.

* Free trial users receive best effort support

Submitting a request

Help us to help you!

In order for us to respond best to support requests, please include:

  • Your organization name
  • Which software versions you are using
  • If the issue can be reproduced, what are the steps to reproduce it?
  • In case of a UI issue, any screenshots or screen recordings
Submit a request