Software Support

The Mender management server and client is fully open source, and free to use and modify at your own discretion and risk, without any warranty. Mender Software Support provides peace of mind and helps ensure your Mender installation is reliable and secure.

Issue resolution under an SLA

For embedded products and devices that have strict uptime requirements or in development environments where fast problem-resolution is a priority, Mender offers subscription support in order to help you quickly resolve any questions or issues that arise. The subscription support offering provides you with:

  • Immediate contact with our knowledgeable team that built Mender
  • Service level agreements with guaranteed response and resolution times
  • Peace of mind when running production device fleets sensitive to issues that could cause device downtime
  • An opportunity to join our customer advisory board and help drive our future product roadmap

Security advisory notifications

Mender goes through a third party security auditing process and security findings are being addressed as they are found. Software support customers are immediately notified about relevant security findings that may affect their Mender installation as well as steps to remediate the issue. You will get:

  • Email notification immediately after relevant security findings
  • Steps to identify and remediate findings in your Mender installation
  • Information on Mender versions affected and version with remediation
  • Ability to query if your Mender version is affected by any known vulnerabilities

Impact the Mender roadmap

Mender Software Support customers can participate in monthly product update calls with the product team at Mender, which allows you to review and impact the product roadmap so future versions of Mender meets your needs even better.

Pricing starts at $99/month for up to 100 devices, with per-device discounts available depending on your device fleet size and contract length. Please contact us for an estimate for your environment.